Return Policy

Returns
Refunds are applied on a case by case basis.

• Please contact us within 14 days of delivery. If 14 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. 

• To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 
• If your order is damaged during the shipping process, please let us know as soon as possible. Damaged orders will be replaced at no additional cost or refunded depending on the item/ your preference.
• You must provide photos of the damaged item and any/other additional details requested.
• Return shipping is the responsibility of the buyer unless otherwise stated. 

non-returnable items:
- Original Artwork

All originals artwork/paintings sales are final. 

To complete your return, we require a receipt or proof of purchase.

Refunds (if applicable)

• Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

• I do not offer refunds for products if you decide you don't want or like it after receiving it. 

Exchanges (if applicable)

 If you need to exchange a clothing item due to sizing issue, it must be for the same item and design type. Send us an email at sales@foxphire.com with your order # and exchange request. Please note, replacement orders will be placed once the item(s) is(are) returned in good order. Please allow normal processing time per the Shipping Info section to receive your new item. 

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.